Return policy


Before you decide to return a product of Craftsmen, please take a moment to understand how our products are made. All our products are handcrafted by traditional rural artisans who have been making the products by their hand using the method which has been passed down through generations . Our products are neither machine-made nor mass produced.
This results in each product being unique and slightly different from each other. Let us not think of slight lack of aesthetic finish as a defect. This is the beauty of handmade products and also confirms the authenticity that they are not machine-made.

Returns/replacements

Returns/replacements are applicable only in the unlikely event that your cookware arrived damaged.
You must submit the return & replacement form here or email us at craftsmen.and.co@gmail.com about any damaged items within 2 days of receiving your order and also send us a picture of the damaged item. Your form/email submission should contain the following:
(a) Picture of the product in case of damage

(b) mention your order number in the subject line

(c) mention in the email if you wish a refund or exchange or credit coupon for the product.

(d) mention reason for return

Our team will contact you within 24 hours over phone/whatsapp or email to access the request. Authorization for return for the product will be provided after the query has been found valid by our quality team. The sole decision of considering the validity of the query after hearing it from the customer lies with the Craftsmen team.
In case you do not raise a returns claim using the form or through email within the prescribed time you shall not be eligible for a return.
We aim to process refund or exchange for products in about 10-12 working days. If you have any questions about the above, feel free to reach out to craftsmen.and.co@gmail.com

We will initiate the store credit /exchange after we receive the item and it has gone through the necessary quality checks.
A pickup for the product will be initiated by Craftsmen unless its unserviceable or product comes under non-exchangeable category.
Upon authorization of return of damaged product, Craftsmen will provide refund to the value of the damaged product or you could exchange the damaged product for a fresh product or your refund will be initiated